Return and Refund Policy

At Durity Distribution, we value customer satisfaction and strive to ensure that every product meets our quality standards. This Return and Refund Policy outlines the terms and procedures for returning items and receiving refunds.

Return Eligibility

You may request a return within 30 calendar days from the date you received your order. To qualify for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.

• The product must include the original receipt or proof of purchase.

• Items that do not meet these conditions may not be eligible for return approval.

Return Process

To initiate a return, please contact our support team with your order details and the reason for the return. Once your request is reviewed, we will provide further instructions on how to proceed with the return shipment.

Please ensure the product is securely packaged to prevent damage during transit. Durity Distribution is not responsible for items damaged or lost during the return process.

Shipping Costs

Customers are responsible for all shipping costs associated with returning an item. These costs are non-refundable.
If a refund is approved, any applicable return shipping fees will be deducted from the refund amount.

Refunds

Once the returned item is received and inspected, you will be notified of the inspection result.

• If the return is approved, a credit will be issued to your store account.

• The processing time for refunds may vary based on your financial institution and account settings.

• Items not meeting the eligibility criteria will be returned to the customer without a refund.

For assistance with returns or to inquire about the status of your refund, please reach out to our support team:

Email:Orders@DurityDistro.com

Phone: +1(866)-967-2425